Asian Furniture Boutique
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About
Tansu - policies - shipping
- construction
TANSU.NET Specializes in exotic Asian furniture imports from Japan, Indonesia, Thailand and more. We are a designers eye and wanderers spirit, loosely bound together with 11 years of business experience. Our goal is to provide quality Asian furniture imports from environmentally and socially conscious manufacturers that will not only stand up to daily use and abuse but will make a statement in contemporary homes.
If you would like to reach us please
e-mail:
call us: 866-878-3325
Policies - Important Things To Know Before You Order
Satisfaction Guaranteed!
Every
piece of Asian furniture or decor purchased through Tansu.Net is guaranteed
to meet or surpass your expectations or your money back less shipping
charges. Bedding and custom orders are non-refundable but are guaranteed
to be free from damage. In short, when you see your purchase for the first
time, we want you to be just as excited about it as we were when we discovered
it.
Please note that most of the Asian furniture and decor that we carry is either hand made, an antique or made of environmentally conscientious reclaimed wood making each item subject to minor blemishes. These imperfections are what give our products their charm and are big reason why so many of our customers keep coming back for more! Our furniture is made from some of the most beautiful wood on earth and we strive to preserve its natural beauty.
Low Price Guarantee
Most items found at Tansu are unique to us but if you do find
the same item for less at another retailer we will beat any advertised
price. Item must be new and price must include equivalent shipping and
all applicable charges. We want you to feel comfortable that you are getting
the perfect Asian furniture at the perfect price.
How to request a return
To request a return, please send an e-mail to
with your name, order number and reason for return. All returns must be
requested within 10 days of receiving your order and on the way back within
14 days. Once we receive your request we will promptly contact you and
give you a return authorization number and return address. Customer will
be responsible for repackaging the items. Please clearly write your return
authorization number on the side of your return or your package will not
be accepted by our receiving department. Customers are responsible for
ALL shipping charges on returned items including "Free Shipping"
promotions but we do not charge any restocking or processing fees. In
short we know you will love your furniture!
How to report damage or defects
If your order arrives with damage please call us immediately.
If we can not be reached simply refuse shipment on only the damaged
item. If after delivery, you later notice that your item was damaged
in shipping or has meaningful defects please send an e-mail to
within three business days of receiving your order and include pictures
of the damage so we can report to our shipper. We will replace damaged
and defective items at no cost to you.
Order cancellation policy
Orders cancelled prior to shipping but after billing will be charged
a cancellation fee equal to 10% of the total invoice amount. Orders cancelled
or refused after items have shipped will be charged 10% of the total invoice
and all shipping and packaging losses incurred by Tansu in good faith.
Though we are very dedicated to our delivery estimates, late delivery
is not an reason to cancel.
Low Price Guarantee
Most items found at Tansu are unique to us but if you do find
the same item for less at another retailer we will beat any advertised
price or refund the difference within 30 days of your purchase. Item must
be in new condition, and price must include equivalent shipping and all
applicable charges. We want you to feel comfortable that you are getting
the perfect Asian furniture at the perfect price.
Shipping Methods
Because
most of our Asian furniture items are made of reclaimed teak or mahogany
they can be very heavy. So for your convenience, we always ship items
marked with the Tansu House Icon using our "in home
delivery", also commonly called "white glove delivery".
This means that once your item has reached your area, you will receive
a call from our shipping company to schedule a delivery. Your item will
then be delivered and assembled in to the room of your choice and the
packaging will also be removed for your convenience. We work with the
top "white glove delivery" companies to provide you with zero
hassle delivery at the lowest possible price!
If you do not see the Tansu House Icon, your item will ship with standard delivery. Please call us if you feel you will require additional assistance with a standard delivery items. Delivery times vary by product and are clearly marked on each of our product pages for your convenience. If you need an item sooner, give us a call. We will do our best to accommodate your needs.
Shipping Cost - Never More Than 20% Guaranteed!*
To ensure that every Tansu customer receives the lowest
possible price on their Asian furniture order, we will provide you with
an exact order total BEFORE we process your order. Place your order online
and within 48 hours you will be contacted by telephone and e-mail with
your shipping cost and order total. If you do not like your quote we will
cancel your order for you at absolutely no cost. Typical charges for a
single item are less than 20% of your total. When purchasing more than
one item, shipping charges can be as low as 10%
of your order total!
No Sales Tax!
For those customers living outside of California there will be no sales
tax charges. However since we are located in California we must charge
sales tax on items shipped to California residences. However for California
residents, we can often provide deep discounts on local deliveries. Please
call for details. Our aim is to minimize the price you pay!
*Shipping guarantee does not apply to HI and AK.
Sorry we do not ship outside of the United States.
About Our Asian Furniture Construction
The
majority of our furniture is made with mortise and tenon joinery and without
the use of nails. Have you ever purchased a piece of furniture that begins
to loosen and wobble after a just few years? Take a look and you will
most likely find it was fastened with nails. Through use nails begin to
pull from boards and quickly become looser and looser, and are difficult
to repair. Screws on the other hand, when fastened securely into sturdy
wood, will stay in place far longer and can be re tightened if needed.
-Mortise and tenon joinery are among the strongest joints in furniture making. There are two basic parts, the mortise, which is a recessed cut, and the tenon, which is basically a corresponding sized peg which is a solid extension of a board. Fit them together and fasten with a screw or an additional peg and you've just made furniture that will last for generations.
-English dovetail drawers are not only sturdiest construction technique but allow for more storage than commonly used french dovetail drawers English dovetaildrawers are a form of tenon joinery recognizable by interlocking triangle pattern shown to the right.
About the Materials
All of the wood (mostly teak, mahogany or rosewood) used to make
the products we carry is either re-claimed wood or wood harvested from
certified plantation grown trees. The result is beautiful Asian furniture
pieces that don't leave an ugly scar on the earth
-Reclaimed wood comes from sources such as old houses, bridges and railroads that are torn down and sold in scraps. The wood is then treated and re-finished, and reborn as furniture. Reclaimed wood not only saves trees and utilizes waste but is actually stronger than new wood because aging naturally decreases water content in wood. The result is wood that is far less likely to warp, expand or contract making it a more durable and environmentally friendly choice.
-We use Plantation grown teak to make some of our furniture pieces which comes from plantations that are regulated by the Indonesian government vs. harvested from virgin forests. These plantations continually plant new trees and are not permitted to expand. The result is high quality lumber without the continued destruction of earths remaining forests.