Satisfaction Guaranteed!
Every piece of Asian furniture or decor purchased through Tansu.Net is guaranteed to meet or surpass your expectations or your money back less shipping charges. Bedding and custom orders are non-refundable but are guaranteed to be free from damage. In short, when you see your purchase for the first time, we want you to be just as excited about it as we were when we discovered the items ourselves.

Please note that many of the Asian furniture and decor that we carry is either hand made, an antique or made of environmentally conscientious reclaimed woods making each item subject to minor blemishes. These imperfections are what give our products their charm and are big reason why so many of our customers keep coming back for more! Our furniture is made from some of the most beautiful wood on earth and we strive to preserve its natural beauty.

Low Price Guarantee
Most items found at Tansu are unique to us but if you do find the same item for less at another retailer we will beat any advertised price. Item must be new and price must include equivalent shipping and all applicable charges. We want you to feel comfortable that you are getting the perfect Asian furniture at the perfect price.

How to request a return
To request a return, please send an e-mail to with your name, order number and reason for return. All returns must be requested within 10 days of receiving your order and on the way back within 14 days. Once we receive your request we will promptly contact you and give you a return authorization number and return address. Customer will be responsible for repackaging the items. Please clearly write your return authorization number on the side of your return or your package will not be accepted by our receiving department. Customers are responsible for all shipping charges on returned items including "Free Shipping" promotions but we do not charge any restocking or processing fees. In short we know you will love your furniture!

How to report damage or defects
If your order arrives with damage please call us immediately. If we can not be reached in most cases it is best to keep the items so you can use them until an exchange can be sent. Most deliveries require signatures to accept. Please note any and all damages to packaging and or product on the bill of lading before signing for your order. If after delivery, you later notice that your item was damaged in shipping or has meaningful defects please send an e-mail to us within three business days of receiving your order and include pictures of the damage so we can report to our shipper. We will replace or repair damaged and defective items at no cost to you. Customers who choose to arrange their own shipping are the responsible for the item once it leaves our possession.

Order cancellation policy
Orders cancelled prior to shipping but after billing will be charged a cancellation fee equal to 10% of the total invoice amount. Orders cancelled or refused after items have shipped will be charged 10% of the total invoice and all shipping and packaging losses incurred by Tansu in good faith. Though we are very dedicated to our delivery estimates, delays can occur and late delivery is not an reason to cancel without penalty.

Sales Tax
CA residents pay sales tax.